We are proud to announce that in recognition of our endeavour to deliver the best possible chiropractic care, we have been awarded The Royal College of Chiropractors
Patient Partnership Quality Mark 2016-2018.
This award is intended to set the standard of best practice in terms of meeting patient expectations. A few of the areas that the PPQM judgement is based on are:
- Customer care
- Patient education
- Booking systems
- Cleanliness and safety
- Record keeping
- Other forms of care offered
In our application, we included forms of communication such as
- Written Report of Findings for the initial and re-examination consultation
- Health Care Class to learn how to help yourself
- Educational blogs
- Text reminders for appointments
This award values the continuous professional development undertaken by the chiropractors at HCC, leading to advanced skills in Dynamic Neuromuscular Stabilisation technique, Sacro-Occipital Technique as well as extremity, spine and skull adjustments.
In an effort to continue future improvement, we are in the process of developing a learning section to our website which will contain demonstration of exercises, previous blogs and up-to-date, cutting edge information on health and well-being.
We are always keen to find new ways to expand and improve our service, so we welcome any feedback or helpful suggestions you might have. Please feel free to contact us by email, phone or letter if you think of anything you would like to see from us in the future!